Refund Policy

Simplifying Digital Life

Empowering Your Digital World

Refund Policy

This Refund Policy outlines the terms and conditions under which refunds are provided for remote assistance services offered by LekkaLink.com a sole proprietorship based in South Africa. This policy is in compliance with the Consumer Protection Act (CPA), Electronic Communications and Transactions Act (ECTA), and other applicable laws.

Eligibility for Refunds

Refunds may be requested under the following circumstances

• Non-delivery of Services: If the agreed-upon service was not delivered.
• Technical Issues: If technical errors on our side prevented the successful completion of the service.
• Service Quality: If the service did not meet the expected standard of care and skill, as required by the CPA.

Refunds will not be provided in the following cases

• Dissatisfaction without a valid reason (e.g., “change of mind”).
• Services that were completed or partially completed as agreed.
• Missed appointments or cancellations by the client without prior notice, as per our cancellation policy.

Cooling-Off Period

In accordance with the CPA and ECTA, clients have the right to cancel an agreement entered into via direct marketing or electronic transactions within 5 business days or 7 calendar days, respectively. If the service has not yet been rendered, a full refund will be provided.

Refund Request Process

To request a refund:

1. Submit a written refund request via email to [email protected]
2. Include the following details:
• Your full name
• Date of service
• Reason for refund request
• Supporting documentations, screenshots or evidence (if applicable)
3. Please see our Pricing Table for full payment information
   

Refund requests must be submitted within 7 days of service delivery or the issue arising.

Refund Methods

Approved refunds will be processed as follows:

• Refunds will be issued via the original payment method or bank transfer.
• Refunds will be processed within 14 business days from the date of approval.

Partial Refunds

Partial refunds may apply in cases where:

• Only part of the service was delivered.
• Refund deductions are necessary to cover administrative or processing fees, as disclosed in the service agreement.
• If an attempt was made by LekkaLink and client decisions prevented the resolution

Fees and Costs

Refunds may be subject to:

• Administrative or cancellation fees, depending on the service agreement.
• Deductions for consumed resources or partially delivered services.

Abuse of Refund Policy

To protect against abuse, we reserve the right to:

• Deny refund requests for repeated cancellations or frivolous claims.
• Require supporting documentation to validate claims.

Exceptions and Force Majeure

No refunds will be issued for disruptions caused by:

1. Events Beyond Our Control:

   • Power outages, internet disruptions, or technical failures, including but not limited to server crashes, software malfunctions, or data corruption.
   • Natural disasters such as earthquakes, floods, hurricanes, tornadoes, or wildfires.
   • Acts of terrorism, war, civil unrest, riots, or any form of violent conflict.
   • Government actions, regulations, or restrictions, including but not limited to lockdowns, travel bans, or compliance-related delays.
   • Strikes, labor disputes, or other industrial actions that affect the provision of services.
   • Public health emergencies, pandemics, or other health-related events that disrupt normal business operations.
   • Supply chain disruptions, including shortages of critical resources or delays in third-party services that affect delivery timelines.
   • Acts of God or any other events that are unforeseeable and outside the control of either party.

2. Client-Related Disruptions:

   • Failure of the client to provide the necessary resources, information, or access required to deliver the service.
   • Delays in communication or decision-making from the client that impact the agreed timelines.
   • Client-caused delays, including failure to fulfill payment obligations or to comply with contractual requirements in a timely manner.

3. Third-Party Failures:

   • Issues caused by third-party providers, such as hosting services, software vendors, or other external service providers.
   • Delays or disruptions caused by the client’s chosen suppliers or partners.
   • Interruptions in network services, including DNS failures, cyber-attacks, hacking attempts, or data breaches.

4. Unforeseen Circumstances:

   • Any other circumstances that are beyond the control of the service provider and cannot be reasonably anticipated or mitigated.

In all cases, the service provider will make reasonable efforts to minimize the impact of the disruptions and restore services as quickly as possible.

Data Protection

Any personal information collected during the refund process will be handled in compliance with the Protection of Personal Information Act (POPIA).

Dispute Resolution

In the event of a dispute, we encourage clients to first contact us directly to resolve the matter. If a resolution cannot be reached, disputes may be escalated to the National Consumer Commission or relevant legal authority.

Policy Visibility

This refund policy is available on our website https://lekkalink.com/refund-policy and is provided to clients before the commencement of any service. By engaging our services, clients agree to the terms outlined in this policy.

If you have any questions or concerns about this policy, please contact us at [email protected]