Simplifying Digital Life
Empowering Your Digital World
General Disclaimer
This is the general disclaimer notice of LekkaLink.com
Scope of Services
The remote assistance services provided by LekkaLink.com are intended to offer guidance, troubleshooting, and solutions based on the information provided by the customer. While every effort is made to ensure the accuracy and quality of assistance, LekkaLink.com does not guarantee a specific outcome or resolution.
Customer Responsibility
Customers are responsible for providing accurate and complete information regarding the issue at hand. Any miscommunication or omission may affect the quality and efficiency of the service provided.
Liability Limitation
LekkaLink.com will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our services. Customers are advised to back up all critical data before engaging in any remote assistance session.
Data Privacy and Security
While LekkaLink.com takes precautions to safeguard customer information during remote sessions, customers are responsible for ensuring their devices and data are adequately secured. LekkaLink.com is not liable for any breaches, losses, or unauthorized access resulting from vulnerabilities beyond our control
Third-Party Software and Tools
During the course of providing assistance, LekkaLink.com may recommend or utilize third-party software or tools. The use of such tools is at the customer’s discretion, and LekkaLink.com is not responsible for any issues arising from their use. The customer is responsible for their interaction with such a recommendation.
Additional Considerations
Service-Specific Limitations
We do not support macOS
Android depends on the OS
Linux Support depends on the OS
We may not be able to assist with every website and platform.
Operating Hours
Monday to Friday 08:00AM – 20:00PM
Saturday 10:00AM-14:00PM
Service out of the above time bracket is charged at emergency rates.
Recording and Monitoring
Remote sessions are not recorded for Privacy. Recording can be done on agreeance of all parties.
Termination of Services
Reserve the right to terminate the session if terms are violated or if there is evidence of unethical or illegal activity.
Payment and Refund Policies
Please see our Pricing Table for full payment information
Please see our Refund Policy
Force Majeure
In cases where services cannot be delivered or data is lost due to unforeseen events (power outages, internet disruptions, hardware failure etc.) LekkaLink.com will not be held liable to any loss occurred by the customer as a result.
Customer Acknowledgment
By engaging in a remote assistance session with LekkaLink.com you acknowledge and agree to the following:
- You understand and accept the terms outlined in the disclaimer above.
2. You grant permission for LekkaLink.com to access your device remotely, view and alter your data for the purpose of providing assistance.
3. You have taken necessary precautions to back up your settings and data prior to the session.
4. You are responsible for payment of subscriptions, software and hardware.
5. You understand that the resolution of your issue may require changes to system settings, software installations, or other actions that could impact your device’s functionality.
6. You agree to release LekkaLink.com from liability for any unintended consequences arising during or after the remote assistance session.
